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How can we help you?

Search our knowledge base or browse categories below to find answers, guides, and troubleshooting tips.

Getting Started

Setup & Onboarding

New to Timewize? Start here. Follow these guides to get your workspace configured and your team onboarded.


Knowledge Base

How-to Articles & Guides

Step-by-step instructions organized by module. Click any article to expand the full walkthrough.

How to Submit a Weekly Timesheet

Learn how to log your hours for the week, allocate time across projects and tasks, and submit for approval.

  1. Navigate to Timesheets from the left sidebar and select the current week.
  2. For each day, select a Project and Task from the dropdowns, then enter hours worked.
  3. Add optional notes for each entry to provide context for your manager.
  4. If you have entries from a prior week, use Copy Previous Week to pre-fill your timesheet.
  5. Review totals at the bottom. The system flags entries exceeding 10 hours/day or 60 hours/week.
  6. Click Submit for Approval. Your timesheet moves to your L1 approver's queue.
Tip: If your timesheet is auto-prefilled from project allocations, just verify the hours and submit — no need to re-enter manually.

Using the Timer for Real-Time Tracking

Start, pause, and stop the built-in timer to capture hours as you work — it persists across pages.

  1. Click the Timer icon in the top navigation bar (visible on all pages).
  2. Select the Project and Task you're working on from the dropdowns.
  3. Press Start. The timer runs in the background — you can navigate freely without losing time.
  4. Press Pause if you take a break. Resume when you're back.
  5. When done, press Stop. The system rounds to the nearest 15 minutes and pre-fills the entry on your timesheet.
  6. Review the auto-generated entry and submit with your weekly timesheet.
Tip: Only one timer can be active at a time. If you start a new timer, the current one pauses automatically.

Bulk Time Entry Across Multiple Weeks

Quickly backfill timesheets for multiple weeks at once when you need to catch up on time logging.

  1. Go to Timesheets > Bulk Entry from the module menu.
  2. Select the date range covering the weeks you want to backfill.
  3. Use the spreadsheet-style grid to enter hours per project/task per day.
  4. The system validates entries against project allocations and flags overtime.
  5. Click Submit All to send all weeks for approval in one batch.
Note: Bulk entries older than 30 days may require additional admin approval depending on your organization's policy.

Approving / Rejecting Timesheets (Managers)

Review, approve, or send back timesheets submitted by your team members.

  1. Navigate to Timesheets > Approvals. You'll see a queue of pending timesheets.
  2. Click on an entry to review the breakdown — hours by project, task, and day.
  3. Check for anomalies: overtime flags, missing days, or entries not matching allocations.
  4. Click Approve to advance to the next approval level, or Reject with a required comment explaining what needs to change.
  5. Rejected timesheets return to the employee for correction and resubmission.
Tip: If no action is taken within 48 hours, the timesheet auto-escalates to your manager for visibility.

How to Request Leave

Submit vacation, sick, personal, or any other leave type with automatic balance checking and policy enforcement.

  1. Go to Leave > New Request from the sidebar.
  2. Select the Leave Type (vacation, sick, personal, emergency, parental, etc.).
  3. Pick your start and end dates. The system calculates business days automatically.
  4. Your current leave balance appears in real-time. If the request exceeds your balance, you'll see a warning.
  5. Add a reason (required for some leave types) and attach any supporting documents.
  6. Click Submit. Your manager is notified and the request appears in their approval queue.
Tip: Sick leave of 3 days or fewer is auto-approved in most organizations. Longer sick leave requires a manager review.

Understanding Leave Balances & Accruals

How your leave balance is calculated, how accruals work based on tenure, and how to view your balance breakdown.

  1. Navigate to Leave > My Balances to see a breakdown by leave type.
  2. Balances show: entitled (annual allocation), accrued (earned to date), used, pending, and available.
  3. Accrual rates may increase with tenure — check the Accrual Schedule tab to see your tier.
  4. Carry-over policies determine how many unused days roll into the next year.
Tip: Click on any balance number to see a detailed ledger of all leave transactions for the period.

Leave Approvals & Team Capacity (Managers)

Approve or decline leave requests while checking team capacity impact and blackout periods.

  1. Go to Leave > Team Requests to see pending requests from your team.
  2. Each request shows a Team Impact indicator — if approving would push team absence above 25%, you'll see a warning.
  3. Check the Team Calendar for overlap with existing leaves and blackout periods.
  4. Click Approve or Decline (with a reason). The employee is notified immediately.
Note: Requests during blackout periods (e.g., quarter-end close) are automatically flagged and require additional justification.

Submitting an Expense Claim with OCR Receipt Scanning

Upload a receipt photo or PDF — the AI extracts vendor, amount, date, and currency automatically.

  1. Navigate to Expenses > New Claim.
  2. Click Upload Receipt and select a photo or PDF of your receipt.
  3. The AI-powered OCR scans the receipt and auto-fills: vendor name, total amount, date, and currency.
  4. Review and correct any extracted fields if needed. Select the Expense Category.
  5. Assign the expense to a Project if it's billable, or leave as general overhead.
  6. Add any notes and click Submit. Routing is automatic based on amount thresholds.
Tip: Default thresholds: under $100 auto-approved; $100–$500 go to your manager; above $500 require manager + finance approval. Check Settings > Modules > Expenses > Approval Rules for your org's values.

Managing Multi-Currency Expenses

Submit expenses in foreign currencies and understand how real-time exchange rates are applied.

  1. When creating an expense claim, select the original currency from the dropdown (150+ currencies supported).
  2. Enter the amount in the original currency. Timewize fetches the real-time exchange rate.
  3. The converted amount in your organization's base currency is displayed for reference.
  4. The exchange rate is locked at the time of submission and recorded for audit purposes.
  5. Finance teams can review all multi-currency claims in the Currency Reconciliation report.

Understanding Fraud Detection Flags

Learn what triggers fraud alerts on expense claims and how to resolve flagged submissions.

Timewize automatically scans every expense submission for potential fraud. The system checks for:

  • Duplicate receipts — same vendor, amount, and date submitted more than once.
  • Unusual amounts — claims significantly above your historical average for that category.
  • Frequency anomalies — an unusually high number of claims in a short period.
  • Weekend/holiday spending — non-travel expenses submitted on non-work days.

If flagged, your claim is routed for manual review by the finance team. Flags are informational — they don't imply wrongdoing.

Creating a New Project

Set up a project with budget, billing type, phases, and rate cards — from T&M to fixed-price engagements.

  1. Go to Projects > New Project and fill in the project name, client, and description.
  2. Select the Billing Type: Time & Materials, Fixed Price, or Non-Billable (internal).
  3. Set the Budget (hours and/or monetary) and define the project timeline.
  4. Configure Rate Cards: project rates override client defaults, which override global defaults.
  5. Add Phases if the project has distinct delivery stages with gate approvals.
  6. Assign Team Members with their roles and weekly allocation percentages.
  7. Click Create Project. Team members are notified and can begin logging time immediately.

Allocating Resources to Projects

Assign team members, set allocation percentages, and use the AI Resource Finder to identify the best candidates.

  1. Open your project and go to the Team tab.
  2. Click Add Member and search by name, skill, or department.
  3. Set the allocation percentage (e.g., 50% means ~20 hours/week) and the date range.
  4. For help staffing, use the AI Resource Finder — it ranks candidates by Fit Score based on skills match, availability, and delivery confidence.
  5. Review potential scheduling conflicts highlighted by the system before confirming.
Tip: The Resource Finder considers certifications, peer endorsements, and historical project performance to rank candidates.

Monitoring Project Health with Earned Value

Use SPI and CPI metrics to track whether your project is on schedule and within budget.

The Project Dashboard shows real-time Earned Value metrics:

  • SPI (Schedule Performance Index): >1.0 means ahead of schedule. <1.0 means behind.
  • CPI (Cost Performance Index): >1.0 means under budget. <1.0 means over budget.

Color coding: Red (<0.8) = critical, Amber (0.8–0.95) = at risk, Green (0.95–1.05) = on track, Blue (>1.05) = ahead.

Tip: Set up automatic alerts when SPI or CPI drops below 0.9 to catch problems early.

Generating Invoices from Approved Timesheets

Automatically create client invoices based on approved billable hours and rate cards.

  1. Navigate to Finance > Invoicing.
  2. Select the Client and Billing Period. The system pulls all approved billable timesheets.
  3. Review the line items — hours are multiplied by the applicable rate card hierarchy.
  4. Add any fixed-fee line items, adjustments, or discounts as needed.
  5. Choose the currency and click Generate Invoice. The PDF can be sent directly to the client.
Tip: Set up recurring invoices for retainer clients to automate monthly billing entirely.

Setting Up Rate Cards

Configure the 3-tier rate card hierarchy to ensure accurate billing across projects and clients.

  1. Go to Finance > Rate Cards.
  2. Set your Default Rates — these apply to all projects unless overridden.
  3. Create Client-Specific Rate Cards for clients with negotiated rates.
  4. For individual projects, set Project-Specific Rates that override both default and client rates.
  5. The system applies rates in order: project rate > client rate > default rate.
Tip: Rate cards support multiple currencies. Set the currency per rate card and the system handles conversion at invoice time.

Recording Payments & Tracking Aging

Record client payments against invoices and monitor outstanding balances with aging reports.

  1. Go to Finance > Payments to see all outstanding invoices.
  2. Click Record Payment on an invoice, enter the amount received, date, and payment method.
  3. Partial payments are supported — the invoice status updates to Partially Paid.
  4. The Aging Report (Finance > Reports > Aging) categorizes outstanding invoices: Current, 30, 60, 90, and 90+ days overdue.
  5. Set up automatic payment reminders to be sent to clients at configurable intervals.

Troubleshooting

Common Issues & Fixes

Quick solutions to the most common problems reported by Timewize users.

High Priority

Timesheet Not Submitting

You click Submit but nothing happens, or you get a generic error message.

  1. Ensure all required fields (project, task, hours) are filled for each entry.
  2. Check that daily hours don't exceed 24 hours for any single day.
  3. Verify you're within the submission window — some orgs lock timesheets after a deadline.
  4. Clear your browser cache and try again, or try a different browser.
  5. If you see "Submission locked", contact your admin — the period may have been closed.
High Priority

Unable to Log In / MFA Issues

Login fails even with correct credentials, or MFA codes aren't accepted.

  1. Double-check your email address — it's case-sensitive for some SSO configurations.
  2. If MFA code fails, verify your device clock is synced (TOTP codes are time-sensitive).
  3. Try the Resend Code option if using SMS-based MFA.
  4. Use the Forgot Password flow to reset your credentials.
  5. If your account is locked after 5 failed attempts, wait 30 minutes or contact your admin.
Medium Priority

Leave Balance Shows Incorrect Amount

Your leave balance doesn't match what you expect based on your entitlement.

  1. Check Leave > My Balances and click the number to view the full transaction ledger.
  2. Verify that pending requests are accounted for — they reduce your available balance.
  3. Confirm your accrual tier is correct under Accrual Schedule.
  4. Check for carry-over limits — unused days from last year may have been capped.
  5. If numbers still don't add up, contact HR with a screenshot of your balance breakdown.
Medium Priority

OCR Receipt Scan Extracts Wrong Data

The AI reads the wrong amount, vendor, or date from your uploaded receipt.

  1. Ensure the receipt photo is clear, well-lit, and not skewed.
  2. Crop the image to show only the receipt (remove background clutter).
  3. For receipts in non-Latin scripts, ensure your org has multi-language OCR enabled.
  4. Manually correct any wrong fields before submitting — the system learns from corrections.
  5. If OCR consistently fails on a vendor's receipts, report it to support.
Low Priority

Dashboard Widgets Not Loading

Some or all dashboard widgets show a spinner or "No data" message.

  1. Check your internet connection — dashboards require a stable connection for real-time data.
  2. Verify your role permissions include dashboard access.
  3. Some widgets only populate after sufficient data exists (e.g., utilization requires at least 2 weeks of timesheets).
  4. Try a hard refresh (Ctrl+Shift+R / Cmd+Shift+R) to clear cached assets.
  5. If specific widgets fail, note which ones and report to support with your browser version.
Low Priority

Integration Sync Not Working

Connected tools (Slack, Jira, Calendar) aren't syncing data as expected.

  1. Go to Admin > Integrations and check the sync status for the affected integration.
  2. If status shows "Disconnected", click Reconnect to re-authorize.
  3. Verify that the external tool's API permissions haven't changed.
  4. Check the Sync Log for error details — common issues include expired tokens and rate limits.
  5. For Jira/Asana syncs, ensure the mapped project IDs in Timewize still exist in the external tool.

FAQ

Frequently Asked Questions

Quick answers to the questions we hear most from Timewize users.

What browsers and devices does Timewize support?

Timewize works on all modern browsers — Chrome, Firefox, Safari, and Edge (latest two versions). The mobile app is available for iOS and Android with full functionality including offline mode and GPS-based time capture. For the best desktop experience, we recommend Chrome or Edge.

Can I edit a timesheet after it's been submitted?

Once submitted, a timesheet cannot be directly edited. You have two options: ask your approver to reject the timesheet so it returns to you for correction, or if it's already been approved, contact your admin to reopen the timesheet for amendment. All changes are tracked in the audit log.

How does the multi-level approval chain work?

Timewize supports up to 3 approval levels (L1, L2, L3). When you submit a timesheet or expense, it goes to your L1 approver (typically your direct manager). Once L1 approves, it moves to L2 (department head), and optionally to L3 (finance/executive). If no action is taken within 48 hours, the system auto-escalates to the next level for visibility.

What happens if I forget to submit my timesheet?

Timewize sends automatic reminders before the submission deadline (configurable by your admin — typically Thursday and Friday). If you miss the deadline, your timesheet is flagged as "Late" and your manager is notified. Depending on your organization's policy, late submissions may still be accepted or may require admin override to unlock the period.

How are expense approval thresholds set?

Default thresholds are: under $100 (auto-approved), $100–$500 (manager approval), $500–$2,000 (manager + finance), over $2,000 (manager + finance + department head). These are fully configurable by your admin under Settings > Modules > Expenses > Approval Rules.

Can I use Timewize if my organization uses SSO?

Yes. Timewize supports SAML-based SSO integration with providers like Okta, Azure AD, OneLogin, and Google Workspace. Once configured by your admin, you can log in with your corporate credentials — no separate Timewize password needed. MFA can be enforced at the SSO provider level or within Timewize itself.

Is my data secure? What compliance certifications does Timewize have?

Timewize is built to meet SOC 2 Type II and ISO 27001 standards, with GDPR and CCPA compliance built into our data architecture. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Audit logs are maintained with configurable retention periods. For our current certification status, contact support@timewize.io.

What integrations are available?

Timewize integrates with 40+ tools: communication (Slack, Teams), calendar (Google Calendar, Outlook), project management (Jira, Asana, Monday.com), accounting (QuickBooks, Xero, SAP), HR (LDAP, Active Directory), and BI tools (Power BI, Tableau, Looker). New integrations are added regularly based on customer demand.

Is Timewize really free? What does the free tier include?

Yes — Timewize is free forever for teams of up to 200 employees, with no credit card required and no time limit. The free tier includes core timesheets, leave management, and employee dashboards. For advanced features like expense management with OCR, project billing, and AI capacity planning, paid plans start at $8/user/month. See the full plan comparison →

How do I export data from Timewize?

Every report and data view in Timewize supports export to CSV, Excel, or PDF. For BI tools, use the direct connectors for Power BI, Tableau, or Looker to pull data in real-time. The REST API (v1) is also available for custom integrations.

Support

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